About Us

Highly skilled & patient-centered care.

Patient Satisfaction

Welcome to Anaheim Regional Medical Center! It is a privilege for us to provide care and service for you and your family. Our healthcare team is committed to providing you and your family with excellent care and service. Our goal is to deliver compassionate care and exceptional service to our patients while considering their clinical needs and care preferences. Family participation is essential to support the healing process and family presence is encouraged.

During your stay our staff will:

  • Provide a quiet, restful environment that promotes healing.
  • Check on you every hour between 6am –10pm and check on you every two hours between 10pm-6am as part of our commitment to meeting your needs.
  • Keep you informed.
  • Go over your plan of care with you, and help you set daily goals.
  • Partner with you to manage your pain which includes repositioning you frequently, providing other comfort measures such as heat or cold therapy, providing music and/or television to distract you from your pain and administering medications as ordered by your physician.
  • Explain the reason for a medication, review any associated side effects and answer your questions.
  • Clean your room and bathroom daily.

We are committed to our patients and want to know if we are not meeting your expectations. Please call and let us know how we can better assist you. The Clinical Manager on your unit, or the Department Director are available from your call light, or by dialing "O" and asking the operator to have them paged. Ou House Supervisor is available 24 hours/day to assist you as well and can be reached at (714) 999-5268.

After discharge from the hospital, you will receive a follow up phone call form a company called JL Morgan within 72 hours of your discharge. The purpose of the call is to follow up on the care provided while you were in the hospital, to make sure you were able to schedule a follow–up appointment with your doctor, to assure you have started your discharge medications and to answer any questions. We also want to recognize the staff that do an excellent job, so please share their names with us!

We want to be an exceptional hospital, so your feedback is important to us and the only way that we can improve is if you tell us so we can work on it. We appreciate your ideas too!

HCAHPS - What Our Patients Say About Us
Anaheim Regional Medical Center have access to feedback from our patients on their experience with our care and services. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized survey instrument and data collection methodology for measuring the patients' perspectives of hospital care. We use this information to help provide better patient care.

Here are our latest HCAHPS scores compared to the California average:

HCAHPS Composite

Anaheim Regional

CA

Overall Rating

66

62

Willingness to recommend

67

66

Communications with nurses

70

69

Responsiveness of Hospital Staff

61

56

Discharge Information

78

77

Cleanliness of the Hospital Environment

70

66

Quietness of the Hospital Environment

49

46